Frequently Asked Questions
⭐ ROOFING FAQ - HavenRise Exteriors
1. How do I know if I need a new roof?
Signs include missing shingles, leaks, granule loss, damaged flashing, or visible storm damage. If your shingles are discontinued, repairs may not be possible—insurance may owe a full replacement.
2. How long does a roof replacement take?
Most roofing systems are completed in one day, depending on weather and roof size.
3. What type of shingles do you install?
We primarily install CertainTeed Landmark architectural shingles, known for durability, color options, and excellent warranty coverage.
4. Are you insured and licensed?
Yes—HavenRise Exteriors is fully insured, code-compliant, and operates legally in Kentucky & Greater Cincinnati.
5. Do you offer free inspections?
Absolutely. All roofing, gutter, siding, and storm damage inspections are 100% free with photos and documentation.
⭐ INSURANCE CLAIM FAQ
1. Will my insurance cover my roof replacement?
If your roof has hail, wind, or storm damage—or discontinued shingles—insurance often covers a full replacement, minus your deductible.
2. Do you work with insurance companies?
Yes. We handle the entire process: documentation, adjuster meetings, supplements, code upgrades, and communication with your carrier.
3. Do you meet the adjuster on-site?
Yes. We always meet the adjuster to ensure all damages and code requirements are evaluated correctly.
4. Can you help if my claim was denied?
Most denials can be revisited, especially if shingles are discontinued or damage was overlooked. We can request a second inspection or supplemental review.
5. Can you waive my deductible?
No—waiving deductibles is illegal in Kentucky. But we will maximize your claim through proper documentation and code compliance so you pay the least out of pocket.
6. What is a supplement?
A supplement is an insurance request for additional funds when items are missing or underpriced. These often include drip edge, decking, flashing, vents, and code upgrades.
⭐ GUTTERS FAQ
1. How do I know if my gutters need to be replaced?
Common signs: sagging, leaking corners, peeling paint, overflowing water, or water pooling around the foundation.
2. What type of gutters do you install?
We install seamless aluminum gutters in multiple colors and sizes (typically 5” or 6”).
3. Do you install gutter guards?
Yes—leaf guards help prevent clogs and reduce maintenance.
4. Will new gutters help protect my home?
Absolutely. Properly installed gutters prevent foundation issues, basement leaks, soil erosion, and siding damage.
5. How long does installation take?
Most gutter projects are completed in a single afternoon.
⭐ SIDING FAQ
1. What siding materials do you offer?
Vinyl, fiber cement (Hardie), and aluminum siding. We help homeowners choose the best style and color.
2. How do I know if my siding needs repair or replacement?
Signs include cracks, fading, soft spots, warping, loose panels, or water intrusion.
3. Can storm damage to siding be covered by insurance?
Yes—wind and hail damage are often covered. We’ll document everything and help you through the claim.
4. How long does siding installation take?
Most siding projects take 1–3 days, depending on the size of the home.
5. Do you repair soffit and fascia?
Yes—we repair and replace soffit, fascia, and aluminum wrap.
⭐ PAINTING FAQ
1. What surfaces do you paint?
We paint siding, trim, doors, shutters, soffit, fascia, and exterior wood/metal features.
2. How long does exterior paint last?
Most high-quality exterior paint lasts 7–10 years, depending on weather and maintenance.
3. Do you offer color consultations?
Yes—HavenRise Exteriors will help you select colors that match your home’s style and roof color.
4. Do you prep surfaces before painting?
Absolutely. We clean, scrape, sand, repair gaps, and prime surfaces to ensure a long-lasting finish.
5. Will painting increase curb appeal?
100% yes—fresh paint can transform your home and increase property value.